Operations Coordinator

Why Work at Northern Mat & Bridge

Employer-paid health and dental benefits Health Care Spending Account (HCSA) Employee and Family Assistance Program (EFAP) Employee Share Purchase Plan (ESPP) Profit Sharing Program Group RRSP with employer matching Professional development and career growth Company-provided tools, equipment, and technology HSE Incentive Programs Full-time, long-term employment

Why You will Succeed Here

Stable, year-round work Industry- leading safety culture Strong Team Environment Opportunities to grow your career.

The Opportunity The Operations Coordinator provides administrative and operational support to the Operations Department. This role is responsible for coordinating field documentation, timesheets, ticket administration, material records, and billing-related processes to support accurate reporting, timely invoicing, and efficient day-to-day operations. Key Areas and Responsibilities Operational Documentation Management

Coordinate the processing, review, and completion of field ticket documentation. Maintain accurate field records and resolve documentation discrepancies as required. Create and maintain operational ticketing records, mat movements, and supporting documentation. Monitor documentation approval workflows and escalate outstanding items as appropriate. Support internal stakeholders by responding to ticketing and documentation inquiries.

Timekeeping & Workforce Administration

Administer crew timesheet approvals and related workforce records. Monitor supervisor documentation compliance and track submission issues. Identify recurring documentation concerns and coordinate resolution with operational leadership.

Material & Inventory Documentation

Maintain accurate material, inventory, and operational documentation records. Review material documentation for completeness and communicate discrepancies for correction. Enter and maintain material classifications and related system records. Monitor the completion and submission of required operational documentation. Support inventory accountability through the tracking and reporting of missing assets.

Billing & Operational Coordination

Coordinate documentation required to support billing and operational activities. Administer change order documentation related to damages, scope changes, and operational adjustments. Liaise with Operations, Transportation, and Finance to resolve documentation issues and support efficient workflows.

Administrative & Compliance Support

Provide general administrative support to the Operations Department. Support reception and customer-facing administrative activities as required. Ensure activities are completed in accordance with company policies, regulatory requirements, and client expectations. Contribute to operational initiatives and special projects as assigned.

Qualifications

High school diploma or equivalent required. Post-secondary education in Office Administration, Business Administration, or a related field is considered an asset. Previous experience in an administrative or office support role. Experience supporting operations, billing, timekeeping, or field documentation is considered an asset. Proficiency with Microsoft Outlook, Word, and Excel. Ability to work outside regular business hours when required.

Skills and Competencies

Review documentation for accuracy, completeness, and timely processing. Organize competing priorities and meet recurring operational deadlines. Analyze information, identify discrepancies, and follow through on resolutions. Communicate clearly and professionally with employees, supervisors, customers, and internal departments. Maintain accurate records and administrative documentation. Use sound judgment and escalate issues appropriately. Work independently while remaining collaborative and service-focused. Adapt to changing operational demands and business priorities.

Additional Information

Compensation will be based on experience, qualifications, and responsibilities of the position. Northern Mat & Bridge is an equal opportunity employer. Northern Mat & Bridge is a drug- and alcohol-free workplace.