PAS Resource Specialist

Department Overview

The PAS Resource Specialist (PASR) is the initial point of contact for OHSU patients. They are the face and voice of the OHSU Comprehensive Pain Center providing excellent customer service and patient scheduling both in-person and on the phone. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient’s experience throughout the process of accessing healthcare at OHSU.

The Patient Access Resource Specialist (PASR) gathers and records required information about patients, provides customer services which includes confirming health insurance coverage, scheduling provider office appointments, and assisting patients in a practice setting.

This position is responsible for scheduling a high volume of complex patient procedures and clinic appointments. This position will serve as a liaison and information resource for physicians, nursing, other support staff and coworkers, referring physician offices, patients, and insurance companies.

This role will be required to check-in patients for their visit, check-out patients at the end of the visit, answer incoming calls to the clinic to schedule, transfer, or triage to a clinical team. This role will have responsibility to convey detailed, information to patients and answer any patient questions or concerns within scope. This role works various workqueues to schedule patients for new and return visits and procedures. They work the reschedule lists and wait lists. Prepare and mail, fax, or Mychart patient information packets when necessary. Direct patients to appropriate providers for other health care issues. Complete and route direct referrals to other clinical services. Respond to patient messages in a variety of formats, including phone and electronic. Enter patient information accurately into the electronic medical record when necessary.

Function/Duties of Position

Arranged Care:

• Schedule high volume of patient care appointments and procedures. Serves as a liaison and information resource for providers, medical assistants, and nursing support staff; Return patients messages (phone and/or electronic); Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of pain management practice. Obtains prior medical records and studies if appropriate. Arranges for wheelchairs, interpreters, or other assistive devices as necessary to support safe, high-quality care. Other duties as assigned.