Fulfillment Care Specialist (Remote)
About this role
Fulfillment Care Specialist – Remote
Compensation & Schedule
• Hourly Base Pay Range: $22-24 per hour • Location: Remote • Employment Type: Full-Time • Department: Customer Care • Schedule: Shifts available within 7:00 AM–7:00 PM MST, seven days a week • Start Date: As soon as possible • Training Schedule: Monday–Friday, 8:00 AM–4:00 PM MST • Training Period: Standard training program followed by two additional weeks of specialized training with the Fulfillment/Logistics team for external hires.
Note: The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.
About DirectMeds
At DirectMeds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
About the Role
The Fulfillment Care Specialist plays an important role in ensuring patients receive the support they need when shipping or delivery concerns arise.
In this position, you'll investigate shipment issues, coordinate with pharmacies and logistics partners, communicate directly with patients, and take ownership of escalations from start to resolution.
This role is ideal for someone who enjoys solving problems, uncovering details, and making a difference through clear communication and dependable follow-through.
The Ideal Candidate
You're someone who:
• Takes ownership of challenges and sees them through to resolution. • Enjoys investigating issues, finding answers, and identifying solutions. • Communicates clearly, professionally, and with empathy. • Notice small details that others may overlook. • Remains calm and organized while managing multiple priorities. • Works independently while collaborating effectively with others. • Understands the importance of timely communication and accurate follow-through. • Has a genuine desire to help patients and deliver exceptional service.
What You'll Do
Responsibilities include, but are not limited to: