Program Manager

Overview

The Program Manager is a customer facing role responsible for leading program management activities and ensuring customer satisfaction through the oversight of program execution, team development, and internal collaboration. This role serves as the subject matter expert across programs and departments, and internal teams while also ensuring alignment with company processes, safety policies, and customer expectations.

Responsibilities

Duties and responsibilities include the following, but not limited to:

Operational Leadership:

Ability to lead without authority and foster a teamwork environment

Make independent decisions balancing company goals and customer needs

Oversees day-to-day program operations, acting as the primary point of contact for key customer accounts and internal departments

Ensure deliverables are completed on time, within budget, and to the customer's satisfaction

Proactively identify and resolve risks and issues

Coordinate with production, supply chain, engineering, quality and program teams to align customer demand with internal resources and capacities

Coordinate with production control to ensure that work orders are properly scheduled and maintained in the MRP system

Prepare and present internal and external reports, and provide project updates that clearly reflect program status and milestones

Ensure customer demand is entered timely, accurately and in accordance with quote parameters

Accurately forecast monthly sales and achieve budget goals

Consistently acts in accordance with business professionalism principles including during business hours, at company events, meetings, off-site meetings, audits, etc.

Consistently provides professional business communications to internal and external customers, staff, peers and company leadership

Team Development and Leadership:

Guide, coach and mentor program managers ensuring team members are equipped with tools and support necessary to succeed

Ensure direct reports in supervisor/manager/lead roles are carrying out responsibilities in accordance with the organization’s policies and applicable laws with the guidance of HR; including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems