Team Leader ED Admin
About this role
• Team Leader position - Administration Emergency Department • Waikato Hospital campus, Hamilton • Permanent Full time – 80 hours per fortnight • Fantastic opportunity for an experienced team leader looking for a role where you can make a meaningful contribution in the health sector
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
As a Team Leader for Emergency Department Administration, your key responsibilities will be to manage the team on a daily basis, including rostering and overseeing all aspects of receptionist coveragee and service delivery. You will have approximately 27 direct reports in this role, made up of Emergency Department Receptionists working within the Waikato Hospital campus. These direct reports support a 24/7 service.
You will be key in overseeing reception and administrative responsibilities delivered by the team in a very busy environment. The successful applicant must be an experienced team leader who is methodical in their approach, highly organised, flexible, and leads by example. You must also be customer focussed, with excellent people skills.
The salary for this position will be based on experience and in line with the PSA National Health Administration Workers Collective agreement.
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About the Team/Service
Our team of 35 Emergency Department (ED) Receptionists are committed to customer service and administrative functions within the department, being responsible for greeting, admitting, discharging, and managing patient records. They ensure the smooth running of the ED areas and provide essential support to healthcare staff, and our success is driven by the care of patients and their whanau.
About Hamilton
Waikato Hospital is a major regional hospital in Hamilton and is a leading tertiary teaching hospital located in Hamilton, New Zealand, serving as the regional hub for the Midland area, which includes the Waikato, Bay of Plenty, Lakes, Tairawhiti, and Taranaki districts. With around 722 inpatient beds, 22 operating theatres, and a dedicated outpatient clinic and procedure centre, Waikato Hospital provides comprehensive hospital services, including radiology, laboratory, and pharmacy. As a major teaching hospital with affiliations to the University of Auckland, University of Waikato, and Wintec, it offers a dynamic learning environment and access to research opportunities. The hospital is equipped with advanced diagnostic and treatment facilities located on the Waiora Waikato Hospital Campus, with both road and air ambulance support.