Operations Intelligence & Performance Insights Expert (m/f/d) for Vantage Towers

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo , we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top , together.

Your Responsibilities

Service Delivery & Operations: Define, implement, and continuously improve operational KPIs for TOC, Infrastructure Operations, and Customer Services. Design and maintain real-time operational dashboards (e.g., Superset or equivalent BI tools) to monitor service performance, incidents, availability, and environmental conditions across tower assets. Provide analytical support to incident management and service assurance by identifying trends, root causes, and systemic issues. Support capacity planning through forecasting, scenario analysis, benchmarking, and predictive analytics. Support product management and evolution of Operational Intelligence platforms by translating reporting and analytics requirements into platform capabilities and roadmap priorities.

Governance & Reporting: Lead the definition and implementation of the operational reporting framework for TOC and Infrastructure Operations at Group and Local Market levels. Ensure consistent KPI definitions, data quality standards, and reporting governance across markets, tools, and processes. Support the TOC Operating Model by embedding analytics into governance routines and service reviews. Define operational data models and quality controls to ensure trusted and consistent reporting. Identify efficiency gaps and proactively recommend data-driven improvement initiatives.

Customer Operations & Support: Support customer operations by defining customer-facing KPIs, SLAs, and performance reporting, ensuring transparency and consistency across markets. Analyze service trends, customer performance data, and incident patterns to support continuous improvement and enhanced customer experience. Deliver data-driven customer reviews through clear storytelling and actionable insights. Support onboarding of new customers, products, or services by defining analytics requirements, reporting structures, and performance monitoring needs.