Operations & Customer Service Coordinator – Golf Club Rentals
About this role
David Kennedy Recruitment is working with a specialist golf club rental company that helps travelling golfers enjoy their holidays without transporting their own equipment, and is seeking to onboard an Operations & Customer Service Coordinator to join their team in Palma de Mallorca.
This is a varied, hands-on position combining golf equipment preparation, rental coordination, customer service and local logistics, with full ownership of the day-to-day operation on the island.
Position: Operations & Customer Service Coordinator
Location: Palma de Mallorca, Spain
Model: On-site
Employment type: B2B contract
DUTIES AND RESPONSIBILITIES:
• Clean, inspect and prepare complete golf club sets for each rental booking • Check every set contains the correct clubs, bags and accessories and is presented to a high standard • Coordinate and carry out equipment deliveries and collections at agreed customer locations • Manage reservations, scheduling, stock availability and equipment returns • Respond professionally to customer enquiries, calls and emails, resolving issues promptly • Track golf sets, identify missing or damaged equipment and maintain accurate records • Take ownership of the daily workflow, ensuring all orders are ready and delivered on time • Help improve operational efficiency and the overall customer experience
REQUIREMENTS:
• Excellent spoken and written English • Strong organisational and time-management skills • Practical, hands-on approach, happy to clean, handle and transport golf equipment • Confident dealing with customers and coordinating multiple daily bookings • Good computer skills, including email and booking systems • Reliable, punctual and comfortable working independently • Full driving licence • Based in Palma de Mallorca or within reasonable commuting distance • Flexible during busy golfing and holiday periods • Comfortable working as a self-employed contractor, invoicing for services
Advantages
• Spanish language skills • Knowledge of golf equipment or an interest in golf • Previous experience in rental operations, tourism, hospitality, logistics or customer service • Experience with online bookings, social media or digital marketing
BENEFITS:
• Company van supplied • Responsibility for local operations in one of Europe's popular golf destinations • Opportunity to work independently and make a real impact on customer satisfaction • Role within an established international golf rental business • And many more!