Senior IT Operations Engineer

SENIOR IT OPERATIONS ENGINEER - ROLE OVERVIEW

The Senior IT Operations Engineer designs, maintains, secures, and evaluates Kwik Lok's global network, infrastructure, and cloud systems. This role performs highly complex systems support work across a multi-site, international manufacturing environment while providing exceptional customer support to staff. The Senior IT Operations Engineer is responsible for network and infrastructure design, development, and management; identity and endpoint security; and disaster recovery readiness and serves as a senior technical resource to the IT/IS team. This position reports to the Enterprise Systems Manager and works directly with Plant Managers, Departmental Leaders, international site contacts, and external carriers and vendors to deliver on the Company's infrastructure and security initiatives.

POSITION RESPONSIBILITIES AND RESULTS

Network Architecture and Operations

• Design, install, configure, and manage network infrastructure (firewalls, routers, switches, wireless access points) across Kwik Lok's headquarters, manufacturing plants, and international sites, including Australia, Japan, and Ireland. • Design and maintain resilient WAN architecture, including dual-ISP and wireless/cellular failover configurations, to protect plant connectivity and production uptime during carrier transitions or outages. • Implement network segmentation separating corporate, production/plant-floor, and guest traffic; manage VLAN design, routing, NAT and access rules, IPSEC VPN, and IPS/IDS. • Design and support enterprise wireless networks (802.1X/WPA2-Enterprise, RADIUS/NPS), including plant-floor wireless supporting warehouse scanning (WMS/RF-Smart), wireless card readers, and other operational technology. • Manage multi-vendor network platforms (Ubiquiti/UniFi, Meraki/Cisco, Fortinet, SonicWall, and Barracuda filtering platforms), standardizing configurations across locations. • Manage network monitoring tooling, conduct regular network performance tests, and produce network status reports.

Security, Identity, and Endpoint Management

• Create and implement network and infrastructure security measures; lead response to security incidents, including credential compromise and unauthorized access. • Administer identity and access management across Microsoft Entra ID, Microsoft 365, and single sign-on platforms (OneLogin), including role-based access control and MFA initiatives. • Own endpoint security and management posture using Microsoft Defender and Intune, supporting company-wide device standardization (Intune/Autopilot) across offices and plants.

Infrastructure, Virtualization, and Disaster Recovery