Internet Business/Sales Development Center Associate (BDC)

Automotive Business Development (BDC) Sales Coordinator

About Us

Ancira Auto Group is a family-owned automotive organization built on integrity, customer service, and long-term success. We are committed to creating exceptional customer experiences while providing employees with strong leadership, professional growth opportunities, and a collaborative team environment.

Position Overview

Ancira-Winton Chevrolet is seeking an energetic, customer-focused Automotive Business Development (BDC) Sales Coordinator to join our team.

As a BDC Sales Coordinator, you are often the first interaction a customer has with our dealership. Your professionalism, responsiveness, and communication skills help create a positive first impression while connecting customers with the right vehicle and the right sales professional.

This position plays a critical role in managing internet leads, inbound calls, online inquiries, appointment scheduling, and customer follow-up. Success in this role requires excellent communication skills, strong attention to detail, a positive attitude, and the ability to thrive in a fast-paced environment.

Schedule

• Rotating weekday shifts: • 8:30 AM - 6:00 PM • 10:00 AM - 7:00 PM • 12:00 PM - 9:00 PM • Saturdays: 9:00 AM - 7:00 PM • Sundays Off • One scheduled weekday off (Tuesday, Wednesday, or Thursday) • Monday team meetings at 8:30 AM are required

Benefits

• Health, Dental & Vision Insurance • Disability Insurance • Life Insurance • Mental Health Care Benefits • Paid Time Off • Paid Holidays • 401(k) with Employer Match • Employee Assistance Program • Employee Vehicle Purchase and Service Discounts

Responsibilities

• Serve as the first point of contact for prospective customers • Respond promptly and professionally to internet leads, inbound phone calls, text messages, and online inquiries • Schedule, confirm, and follow up on customer appointments • Assist customers in identifying vehicles that meet their needs and interests • Develop and maintain a working knowledge of Chevrolet vehicles, used vehicle inventory, features, capabilities, towing capacities, and available programs • Accurately document customer interactions, appointments, and outcomes in CRM and dealership systems • Assign leads and appointments according to dealership processes • Follow established phone, email, text, and follow-up workflows • Maintain awareness of current incentives, special programs, inventory availability, and dealership updates • Direct non-sales inquiries to the appropriate department • Provide a positive, professional customer experience in every interaction • Resolve customer concerns with professionalism, integrity, and urgency • Utilize CRM, lead management, communication, and dealership technology systems accurately and efficiently • Collaborate with Sales Associates, Sales Managers, Service personnel, and fellow BDC team members to support dealership goals • Answer and route incoming calls using approved dealership standards