Lane Manager
About this role
Lane Manager
Job Posting
Chevy Chase Acura · Bethesda, Maryland · Full-time, on-site
Family-owned since 1939, Chevy Chase Acura is one of Montgomery County's oldest businesses. Alongside Acura sales and service, we run a certified collision center and our own detailing, glass, wheel and tire businesses.
The role
We're hiring a Lane Manager to be second-in-command of our service department. You'll run the day: dispatch the work, lead our technicians, lead our service advisors, and make sure every customer gets a fair estimate, a clear inspection report, and a car fixed right the first time. You'll report to our Service Director and run the department when the Director is out.
What you'll do
• Run the service department day to day, lane and shop, with our Service Director • Dispatch every repair order and keep the shop loaded and on time • Lead, coach and schedule our technicians and keep their Acura training current • Lead our service advisors on estimates, promise times and customer concerns • Own inspection quality, warranty paperwork and the department's standards • Close the department on assigned nights
What you bring
• 3+ years in a dealership service department (dispatcher, advisor, technician or foreman) • 1+ year leading a team • Acura or Honda experience preferred; Dealertrack and Xtime a plus • Strong mechanical knowledge and the respect of a shop • Valid driver's license and an acceptable driving record
Pay and benefits
• Pay: $26,000 base salary plus monthly performance bonuses; expected total annual earnings $63,000-$88,000 • Bonuses paid on mechanical department hours, ACE customer-satisfaction results and video-inspection use • Medical, dental and vision insurance; 401(k) with company match • Paid Acura manufacturer training and leadership development • Employee vehicle lease program and service discounts
Schedule
Five days a week, including rotating Saturdays, with some closing shifts. Our service department is open six days a week.