Staff Product Designer (Marketplace)

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Team Description:

Global Expansion UX provides customers with more innovative experiences and a fast service and makes steady efforts to build a world where customers think, “How did I ever live without Coupang?” Furthermore, we are working to expand our businesses to the Taiwan ecommerce market, and offer items meeting local needs and the most effortless shopping experience. Based on a large organization like Coupang’s innovative technology and operation experience, we have built the team’s unique global culture that is nimble and proactive. With relentless efforts to delight customers, we also work with team members from various fields, including POs, operators, engineers, etc. from a range of cultures and experiences, in order to identify and address problems.

Job Overview:

As a Staff Product Designer, you will be leading 2-5 designers and responsible for solving customer pain points in a rapidly changing business environment. You are expected to own the entire process of product creation, from ideation to the final development, based on the design thinking process. You are proficient at creating user scenarios, user journeys, wireframes, and UI designs and prototypes. You have the ability to understand business requirements and provide design directions using qualitative and quantitative data. To achieve this, you will work with various teams including development, Product Manager, marketing, legal, and HR teams and coordinate work. Furthermore, you will contribute to establishing and executing large and small projects and strategies that are necessary for the business to grow and lead the cultivation of the team culture and the establishment of processes.

Responsibilities:

• Lead the overall design projects while communicating with Business, Engineering, and Product teams. • Be proactive in establishing product vision and roadmap and play a strategic role in decision-making processes. • Improve processes more efficiently through collaborations with other design leaders of Product UX teams. • Set a priority for improvement directions by identifying and analyzing problems of the current products and services. • Assure design quality and suggest directions for improvement.