Wendys Assistant Manager

Position: Assistant Manager

Reports to: General Manager

Job Purpose

The Assistant Manager supports the General Manager in overseeing daily restaurant operations, ensuring all shifts run efficiently and safely. This role assists in managing and developing team members, maintaining high levels of customer service, enforcing food safety and compliance standards, and supporting the achievement of financial and operational targets. The Assistant Manager acts as the person in charge when the General Manager is not present.

Key Responsibilities

Leadership

• Support the General Manager in hiring, onboarding, training, motivating, and developing team members. • Conduct shift-level coaching, performance feedback, and adherence to uniform and grooming standards. • Uphold and model WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork. • Ensure proper shift staffing and deployment based on business needs. • Assist with maintaining a positive, professional, and respectful work environment.

Operations Management

• Oversee shift operations, including opening/closing procedures, product preparation, safety protocols, and food safety standards. • Ensure compliance with Wendy’s Critical Checklists, daily walk-throughs, and equipment checks. • Execute inventory counts, product rotation, food quality standards, and waste control. • Support ordering, receiving deliveries, and monitoring food and labor costs. • Cover workstations and assist during busy periods, breaks, or staffing shortages.

Customer Service

• Ensure all customers receive accurate orders, friendly service, and fast, clean experiences. • Monitor service times and take corrective action to meet WKS and Wendy’s service metrics: Friendliness, Accuracy, Cleanliness, Speed, and Taste. • Resolve customer complaints and service issues professionally and promptly. • Communicate clearly with customers, team members, and supervisors.

Financial Management

• Assist in monitoring daily sales, deposits, and cash handling accuracy. • Support management of food, labor, and controllable costs. • Use company reporting systems to understand financial performance and trends. • Safely operate and reconcile the smart safe, POS tills, and other cash-handling tools.

Compliance

• Ensure compliance with all federal, state, and local laws and regulations. • Enforce timekeeping accuracy and report any concerns to the General Manager or District Leader. • Maintain required documentation, complete shift reports, and support safety and health standards. • Promptly report claims of harassment, discrimination, retaliation, wage and hour issues, bullying, workplace violence, or other inappropriate behavior to leadership and HR.