Wendys General Manager

Position: General Manager

Reports to: District Leader

Job Purpose

The General Manager is responsible for overseeing all daily operations of the restaurant to ensure efficient, compliant, and profitable performance. This role manages and develops a team of employees, maintains high standards of customer service, ensures food safety and operational compliance, and achieves financial and operational targets. The General Manager is accountable for staffing, training, scheduling, brand standards, safety, and overall restaurant leadership.

Key Responsibilities

Leadership

• Lead and manage the restaurant team by hiring, training, motivating, and developing employees to ensure strong operational performance. • Conduct onboarding and orientation for new hires using the company’s learning management system. • Conduct performance reviews and provide coaching to support development and accountability. • Enforce uniform and grooming standards and promote a professional, inclusive work environment. • Demonstrate commitment to WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork. • Maintain a positive culture that supports retention, teamwork, and strong customer service.

Operations Management

• Oversee all aspects of restaurant operations, including scheduling, food ordering, inventory management, equipment checks, and payroll processes. • Ensure appropriate staffing levels based on sales trends and business needs. • Manage opening and closing procedures, including security and cash protocols. • Monitor compliance with daily walk-throughs, Wendy’s Critical Checklists, and food safety standards. • Conduct internal self-assessments using company tools (TrueView) and ensure adherence to Health Department and Wendy’s Food Safety Audit standards. • Complete weekly inventory counts and reporting and perform ordering as required. • Work stations during peak business periods, team breaks, and as needed to maintain service levels.

Customer Service

• Ensure customers receive prompt, friendly, accurate, and high-quality service at all times. • Achieve Wendy’s and WKS service metrics: Friendliness, Accuracy, Cleanliness, Speed, and Taste . • Address and resolve customer concerns professionally and promptly. • Drive improvement in customer experience through coaching, training, and daily reinforcement. • Communicate clearly with customers, vendors, and team members.

Financial Management

• Manage the restaurant’s financial performance, including budgeting, forecasting, and P&L analysis. • Meet or exceed sales and profit goals while effectively controlling costs such as labor, food, and operating expenses. • Analyze operating statements and identify trends and opportunities using company reporting tools. • Ensure cash controls, safe operations, deposits, and reconciliation procedures are followed consistently.