Wendys Shift Leader

Position: Shift Leader

Reports to: General Manager

Job Purpose

The Shift Leader supports the management team by overseeing restaurant operations during assigned shifts. This role is responsible for ensuring excellent customer service, maintaining food safety and cleanliness standards, supervising team members, and supporting operational and financial goals. The Shift Leader leads by example and ensures compliance with company policies, procedures, and brand standards.

Key Responsibilities

Leadership

• Lead and supervise team members during assigned shifts to ensure smooth restaurant operations. • Assist with training, coaching, and developing crew members to meet performance and service expectations. • Enforce uniform, grooming, and safety standards. • Demonstrate WKS Values: Integrity, Loyalty, Winning, Service, and Teamwork. • Maintain positive team morale and promote a respectful workplace.

Operations Management

• Execute shift opening and closing procedures, including safety, security, and cash protocols. • Ensure food safety and restaurant cleanliness standards are consistently met. • Monitor compliance with Wendy’s Critical Checklists and daily operational routines. • Support inventory rotation, product quality checks, and equipment use/maintenance. • Assist with product preparation, line operations, and food service during rush periods or staffing gaps. • Ensure appropriate staffing and proper deployment of crew throughout the shift.

Customer Service

• Ensure all customers receive fast, friendly, and accurate service. • Monitor and meet WKS and Wendy’s service metrics: Friendliness, Accuracy, Cleanliness, Speed, and Taste. • Respond to and resolve customer issues professionally and promptly. • Provide direction to the team to maintain high service standards at all times.

Financial Management

• Assist with cash handling processes, including reconciling tills and ensuring secure cash controls. • Monitor product usage, food waste, and labor levels during shifts. • Support efforts to achieve daily sales and labor goals.

Compliance

• Ensure all team members follow company policies, procedures, and food safety regulations. • Enforce timekeeping accuracy and escalate any concerns to management. • Maintain accurate shift documentation and complete assigned reports. • Promptly report any concerns related to harassment, discrimination, retaliation, wage and hour issues, bullying, workplace violence, or other inappropriate behavior to management or HR.