Assistant Studio Manager

What You’ll Do

Support and Inspire the Team

• Help create a positive, energetic, and results-driven studio culture. • Coach and support team members in achieving goals related to client experience, productivity, clinical outcomes, and revenue. • Reinforce key performance goals, including package and membership conversion, trial conversion, rebooking, five-star reviews, OSAT scores, and room utilization. • Provide real-time feedback, recognition, and support to strengthen performance. • Assist with onboarding, training, and developing new team members. • Celebrate team wins while reinforcing accountability, attendance, and professional expectations.

Help Drive Studio Success

• Support the studio in meeting or exceeding GAAP and cash revenue goals. • Coach the team to strengthen package, membership, trial, and rebooking conversion. • Help team members confidently educate clients and recommend appropriate services. • Monitor performance results, identify opportunities, and help turn insights into action. • Support promotions, client outreach, grassroots marketing, and studio growth initiatives.

Create an Exceptional Client Experience

• Ensure reception and provider teams consistently deliver a welcoming, seamless, and elevated Sev Skin Experience. • Reinforce service behaviors that strengthen client satisfaction, retention, and loyalty. • Support strong OSAT scores and five-star review performance. • Address client concerns with professionalism and care, escalating when appropriate. • Partner with clinical leadership to support consistent service delivery, clinical protocols, and treatment outcomes.

Keep the Studio Running Smoothly

• Support efficient daily operations while maintaining an average room utilization rate above 90%. • Help manage staffing and scheduling to ensure appropriate coverage and maximize team productivity. • Reinforce scheduling adherence and productivity expectations. • Ensure compliance with operational procedures, safety requirements, clinical protocols, and service standards. • Oversee inventory controls and ordering while minimizing waste and unnecessary expenses. • Maintain a clean, organized, compliant, and client-ready studio.

What You Bring

• Previous leadership or supervisory experience in a fast-paced, client-focused environment. • Experience coaching teams and driving measurable performance results. • Strong communication, organization, and problem-solving skills. • A client-first mindset and passion for delivering exceptional service. • Confidence providing real-time feedback and holding team members accountable. • The ability to balance team leadership, sales performance, and studio operations. • A high level of professionalism, initiative, and attention to detail. • Experience in aesthetics, wellness, beauty, retail, hospitality, or another service-based industry is a plus.