CDI - Department Manager Lugano

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CDI \- Department Manager Lugano (F/H) ======================================

As Department Manager, your mission is to actively participate in the development of the business, respecting the sense of tradition, quality and service that Hermès aims to promote.

**People management and development**

* Plan daily activities, setting objectives and assigning tasks to the team; * Observe the team on the floor and provide ongoing feedback and coaching, supporting their personal development; * Participate in recruitment activities in partnership with the leading team and in line with the HR strategy; * Provide induction for new arrivals and ensure their full integration within the team; * Define personal development objectives for team members, set expectations and targets, coaching them on improvement areas; * Conduct Annual Performance Appraisal with team members to support their development and discuss career ambition; * Propose people development plans to store management and HR; * Identify training needs and share them with the store management and the training manager.

**and Customer experience**

* Drive the achievement of sales goals through their team members, with a specific responsibility on their departments; * Develop business strategy and action plan to enhance the growth of their departments; * client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities; * Support the store team in difficult and complex sales and in managing complaints; * Plan morning briefings, ensuring involvement of all team members and support them in their preparation; * Coach team members to improve data accuracy and client reachability, monitoring data quality in line with privacy and company guidelines. * Contribute to the business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators; * Develop an action plan to meet targets based on performance indicators analysis; * Supporting the buying for their departments, proposing to their manager a strategy based on analysis of past performance, observation, feedback from clients, market trends, etc.

**Operations and Visual Merchandising**

* Support store management in organizing, ensuring proper floor coverage and supervision; * Collaborate with operations team and store management to improve end to end processes in store; * Encourage continuous collaboration between their managers and visual merchandising, suggesting ideas to enhance in\-store experience.