Technical Services Field Technician (ET26111)

General Role Description

Provide warranty support of utility scale solar PV inverters, variable frequency drives, power distribution, power electronic and rotating machine products to clients and field personnel.

Role Accountabilities

· Analyze client equipment failures using diagnostics tools to resolve issues

· Provide technical support to clients and other engineers, when not in the field

· Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria

· Troubleshoot, isolate issue, repair and/or replace defective components

· Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned

· Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports

· Prepare Service Advices and issue to clients and engineers as necessary

· Write and/or review field reports, and issue to clients as requested

· Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

· Process warranty replacements, expediting when necessary

· Investigate suggested field changes, report problems and recommend solutions to parent company as necessary

General Employee Accountabilities

· Bring full effort to bear on tasks assigned by manager

· Give manager best advice

· Give earliest notice when work cannot be delivered as specified

· Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

· Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

· Comply with all Company policies, practices, and procedures and all regulations and laws