Security Shift Supervisor - Retail

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Role Summary The Security Shift Supervisor leads shift operations, managing assigned security officers, access control, crowd management, and real-time incident response across the public concourses, retail levels, and transit-connected zones. Operating in a high-volume public retail environment, the Shift Supervisor maintains a visible protective presence, enforces tenant safety guidelines, supports life-safety compliance, and coordinates shift coverage to ensure a safe, welcoming experience for visitors and merchants alike.

About the Location Located in the heart of the Loop, this high-profile 275,000+ SF multi-level urban shopping center serves as a premier downtown retail, dining, and entertainment destination. Situated beneath a 38-story residential tower and a 22-story office high-rise, the complex features major retail anchors, a multi-screen cinema, a dining hall, and direct underground pedestrian access to both the CTA Blue Line and Red Line subway stations. Experiencing heavy daily foot traffic from transit commuters, shoppers, office workers, tourists, and event-goers, the site requires active, vigilant crowd and facility monitoring.

Schedule as follows: Sat/Sun - 7am-3pm Mon - 12pm-8pm Tues/Wed - 3pm-11pm

Responsibilities:

• Help supervise operations of an assigned Client site (downtown Shopping Mall) on assigned shift. • Report directly to Site Supervisor/Director and/or Marksman / Titan Management. • Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support. • Ensure the Client Site is provided with high quality security services to protect people and property. • Handle all escalated security issues or emergency situations appropriately. • Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.). • Provide the basis of a great work environment by treating staff with respect. • Assist in the Coordination and/or conduct site-specific “on the job training”, client–specific training and annual refresher training for staff by adhering to Titan’s training standards. • Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to Site Supervisor and/or Director and coordinate preliminary investigations. • Develop/maintain operational procedures and post orders that are always available for emergency reference by staff. • Train and qualify to work assigned post. Understands the specific and general post instructions for that assigned post. Maintain practical knowledge of all additional and emergency post instructions that are called for by the client. • Maintain access control procedures set by building management. • Effectively utilize access control systems, visitor management systems and CCTV systems as needed. • Identify all tenants and/or visitors upon arrival. • Ensure visitors and vendors are properly signed in prior to accessing the building. • Observe departing personnel to guard against theft of tenant or building property. • Monitor security cameras that are within the facility. • Respond to incidents including property emergencies. • Conduct general patrols of the entire property during various hours, if required, including numerous flights of stairs and frequent patrols of the exterior in any weather conditions. • Ability to stand/sit/walk for extended periods of time. • Assist tenants and visitors with directions and general business information. • Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management. • Maintain clear, accurate logs pertaining to people or property including packages. • Provide excellent Customer Service to all parties encountered while on duty. • Other duties as assigned.