Desktop IT Engineer / Field Services Technician

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Role: Desktop IT Engineer / Field Services Technician / Desktop Systems Technician

Location: Tokyo, Japan

Type: Fulltime II Permanent

Job Description:

SS&C is a global leader in investment and financial services software, delivering cutting-edge technology solutions to some of the world's largest financial institutions and healthcare organizations. Headquartered in Windsor, Connecticut, we empower our clients with innovative, secure, and scalable IT solutions.

Now, we're looking for Field Services Technician to join our organization. If you're a problem-solver with a passion for technology, client engagement, and continuous improvement, this role offers an exciting opportunity to grow and make an impact in a dynamic, global organization.

Why You Will Love It Here!

• Be a Key Player: As the primary on-site IT contact for SS&C clients, you’ll play a crucial role in ensuring seamless IT operations and an exceptional user experience. • Exciting Growth Potential: Develop expertise beyond desktop support, with opportunities to support technology deployments, office buildouts, and contribute to user experience improvements. • Client Engagement & Advisory: Provide hands-on support, advisory, training, incident management, and event support to improve IT service delivery and user experience. • Innovate & Expand Your Skillset: Engage in high-impact projects, including new technology rollouts and infrastructure enhancements. • Global Collaboration: Work with colleagues to share knowledge, enhance operational efficiency, and support the professional onboarding of new employees.

What you will get to do:

• IT Support & Systems Management: Provide hands-on IT support for SS&C client offices while partnering with global engineering and service desk teams to improve resolution times and identify improvement opportunities. • User & Security Management: Support the implementation of security tools and best practices based on global standards. • Client Engagement & Training: Deliver advisory, training, and real-time incident support to ensure a seamless IT experience for employees and clients. • Collaboration & Vendor Management: Work with global IT teams, vendors, and stakeholders to optimize the employee experience through improved IT service delivery. • Product Deployments: Support regional technology deployments and real-estate projects ensuring smooth implementation of new solutions. • Problem-Solving & Innovation: Proactively identify risks and resolve technical problems, escalating critical issues when necessary.