Guest Service Agent

Overview

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs. • Register and assign guests to hotel rooms. • Establish methods of payment and verify credit. • Make and confirm reservations. • Compute bills, collect payments, and make change for guests. • Transmit and receive messages, using telephones or the PMS system. • Respond to guest requests in a timely manner. • Receive and resolve guest complaints, elevating to supervisor if necessary. • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. • Perform bookkeeping activities, such as balancing accounts and conducting audits. • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. • Ensure overall guest satisfaction. • Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred. • Previous customer service experience or equivalent training required. • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full time opportunities • Medical, Dental and Vision Health Insurance • Paid Time Off • 401k Company Match • Daily Pay • Free Basic Life Insurance • 24/7 access to TELUS Health, a confidential work-life resource. • Travel Discounts • Commuter Transit and Commuter Parking Benefits • Employee Assistance and Wellness Program • Educational/Professional Development • Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts. • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It