Claims Adjuster - Rideshare (BI)

About the role

We are seeking highly organized and customer-focused Rideshare Bodily Injury Adjuster to join our team. In this role, you will manage bodily injury claims arising from incidents involving vehicles operating on rideshare platforms. You’ll serve as the main point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders—working to deliver timely, fair, and compliant claim resolutions.

You’ll assess liability, evaluate medical treatment and injury severity, review documentation, and negotiate settlements across a variety of bodily injury exposures. These claims often involve layered insurance structures specific to rideshare operations. Strong communication, attention to detail, and negotiation skills are key.

You will also work closely with our internal product and engineering teams to share insights that drive process improvements and technology enhancements across the claims journey.

What you'll do

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests • Manage an inventory of litigated and non-litigated cases • Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures • Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders • Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry • Review legal documents and ensuring compliance with initial suit-handling plan of action • Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed • Analyze policy language and reaching appropriate coverage decisions, drafting coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure • Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters • Maintain adjuster licenses and continuing education requirements