Retail - Supervisor

RETAIL SUPERVISOR

Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Retail Supervisor Reports to: Assistant Retail Operations Manager and Retail Operations Manager

Responsibilities

Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client. Ensure your locations' team is set with the operation in mind: integrate new team members, supervise assigned personnel, develop, and coach. Remain knowledgeable of and manages in accordance with applicable local, state and federal laws. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client. Support store leadership in all inventory control programs. Ensure all cash handling procedures are in effect at all times. Daily oversight of floor team. Promote positive attitude among teammates and guests. Merchandise product to maximize sales. Fulfill guest's needs quickly and efficiently. Oversee cleanliness of shop and displays. Resolve guest complaints and/or refunds. Manage employee breaks and hours in accordance with State and Federal Labor laws. Achieve sales goals and other metrics. Create and implement daily check-ins, goals, and performance notes with staff. Perform other duties, as the General Manager, Retail Operations Manager or Assistant Retail Operations Manager deems necessary. Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back. Perform other tasks as deemed necessary.

IDEA + Belonging

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units Focuses on removing barriers and empowering growth and opportunity for team members at all levels Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary