Customer Accounts Advisor (Bilingual)

Customer Accounts Advisor (Bilingual)

The salary range for this role is $15.25 to $15.75 per hour*. This position is also eligible for incentive pay based on performance.

Aaron's Customer Accounts Advisors serve as coaches to our customers. They drive payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with their product. As a Customer Accounts Advisor, you will build relationships with our customers over the phone and face-to-face to bring them one step closer to ownership of their merchandise.

What We Offer

The hourly rate and eligibility for performance-based incentive pay are just part of our total compensation package for team members. Although not an all-inclusive list, below are some of the benefits that may be important to you and your family. **

On Demand Pay through Dayforce Wallet - request pay you've earned in between paydays. We've found this to be one of the most popular programs with our associates! Excellent Career Advancement Opportunities Paid time off, including vacation, sick and holidays. Sunday off plus one day off during the week. All locations are open six (6) days per week. Medical, dental and vision insurance - Select the plan that best suits you and your family. Health Savings Account and Flexible Spending Accounts 401(k) Plan with contribution matching. Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members. Employee Purchase Program

Skills for Success

Strong interpersonal and communication skills. Ability to demonstrate empathy and listen attentively. Ability to explain information clearly and handle difficult conversations. Strong multitasking, organizational, negotiation and persuasion skills. Uphold the Aaron's Brand and protect company assets. Passion for making a positive difference in customers' lives.

Essential Duties and Responsibilities

Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals. Maintain accurate customer account records in the store system, including payment appointments and account history. Build strong customer relationships to support ownership goals and drive sales. Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required. Assist with merchandise returns and guest deliveries as directed by management. Maintain accurate daily route sheets and weekly maintenance sheets. Loading, appropriately securing product and safely operating the company vehicle. Clean and certify returned merchandise.