Customer Accounts Manager
About this role
Customer Accounts Manager
The salary range for this role is $13.50 to $14.25 per hour*. This position is also eligible for incentive pay based on performance.
Aaron's Customer Accounts Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role strategically influences team performance to assist customers in achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General Manager.
What We Offer
The hourly rate and eligibility for performance-based incentive pay are just part of our total compensation package for team members. Although not an all-inclusive list, below are some of the benefits that may be important to you and your family. **
On Demand Pay through Dayforce Wallet - request pay you've earned in between paydays. We've found this to be one of the most popular programs with our associates! Excellent Career Advancement Opportunities Paid time off, including vacation, sick and holidays. Sunday off plus one day off during the week. All locations are open six (6) days per week. Medical, dental and vision insurance. Health Savings Account and Flexible Spending Accounts (United States Only) 401(k) Plan with contribution matching (United States Only). Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members. Employee Purchase Program
Skills for Success
Strong interpersonal and communication skills. Ability to demonstrate empathy and listen attentively. Ability to explain information clearly and handle difficult conversations. Strong leadership, multitasking, organizational, and negotiation/persuasion skills. Uphold the Aaron's Brand and protect company assets. Shares a passion for making a real difference in the lives of others and building strong personal connections.
Essential Duties and Responsibilities
Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals. Maintain accurate customer account records in the store system, including payment appointments and account history. Build strong customer relationships to support ownership goals and drive sales. Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required. Maintain accurate daily route sheets and weekly maintenance sheets. Loading, appropriately securing product and safely operating the company vehicle. Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers. Support sales team as needed.