Patient Services Assistant (Part-Time)

Proposed Schedule: 20-30 hours per week. Shifts will vary based on the operating hours of the Health Center to include evening shifts and a Saturday morning rotation.

Hours of Operation: Monday-Thursday 7am-7pm, Friday 8am-5pm, Saturday 8am-1pm

Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.

• Greets patients and other visitors promptly and professionally • Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions • Identifies emergency situations (over the phone or in the health center) and takes appropriate actions • Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated • Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in • Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize: o Patient’s usual provider o Another member of the usual provider’s care team o Another provider in the same site o Another provider in an alternate HHHN site o Informs patients of HHHN Urgent Care sites • Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program • Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization • Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies • Performs all procedures in opening and closing departments in accordance with policy and procedure • Provides highest level of customer service in all interactions with internal and external customers • Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure • Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel • Attends all expected training and meetings • Assists Patient Services Leader with training of other Patient Services staff • Classifies and barcodes hard copy documents for electronic medical records • Reviews and follows policies and legal requirements prior to releasing copies of medical records • Other duties as assigned • High School Diploma or equivalent • Computer training and/or medical terminology training preferred • Minimum of one-year work experience in a medical office setting or equivalent training/education required • Demonstrated ability to manage multiple tasks and prioritize workload • Experience working with a diverse population required • Experience with Microsoft Office required • Experience with EMR and knowledge of billing a plus • Excellent customer service and communication skills required