Restaurant Waiter / Waitress (Spanish Speaker)
About this role
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
Key Responsibilities • Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager. • A courteous, professional and efficient service is provided at all times. • All duties and tasks are performed as per the tasks required at the outlet. • Be knowledgeable of all services and products offered by the hotel. • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned. • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives. • Monitor operating supplies, equipment and reduce spoilage and wastage successfully. • Ensure that the place of work and surrounding area is kept clean and organized at all times. • Successfully perform opening and closing procedures established for the assigned outlet • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest. • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. • Assist in carrying out scheduled inventories of products and operating equipment.
Job Requirements • Experience in an F&B service role. • Excellent english oral and written skills. Additional language is an advantage. • Ability to establish and retain effective working relationships with hotel staff and clients/vendors. • Excellent organizational and time management skills. Applies a professional, confidential and ethical approach at all times. • Ability to identify and delegate tasks effectively