Clinical Quality Assurance Lead (Physician, NP, or PA)

OVERVIEW Lifeforce is hiring a Clinical Quality Assurance Lead to run our clinical QA program. You'll manage the program day to day: auditing telehealth visits and chart notes, keeping reviewers calibrated, and turning what the audits show into scorecards, reporting, and recommendations that team leaders and clinical leadership can act on.

Our QA program runs on Rippit (formerly MaestroQA). You'll own the platform, including scorecard setup, review workflows, dashboards, and reporting. A big part of the job is finding where automation can take on volume, such as sampling, screening, flagging, and reporting, so reviewer time goes to the individual reviews that need clinical judgment. We want both: broader coverage through automation and careful, specific feedback on every individual review.

To start, this will be an individual contributor and program manager role: you'll run the program and do the reviews yourself. As the team grows, we expect it to take on direct reports. Our network includes 50+ physicians, nurse practitioners, and physician assistants across multiple states, and it's growing quickly. You'll work closely with the Medical Director, clinical leadership and operations, and the Clinical Onboarding & Training team.

KEY RESPONSIBILITIES QA Program Management

• Own the clinical QA program for all Lifeforce clinicians (physicians, NPs, and PAs), including review cadence, sampling approach, workflows, and program documentation. • Audit telehealth visits and chart notes against the Lifeforce Clinical Evaluation Form and clinical SOPs. • Produce monthly QA scorecards for every established clinician, rolled up quarterly and annually, and run targeted reviews triggered by member or partner complaints, missed standards, or safety concerns. • Escalate patient safety concerns to clinical leadership right away, including clinically inappropriate recommendations, documentation errors, and unaddressed member concerns. • Support ad hoc reporting and insights requests related to clinical QA

Rippit Ownership, Reporting & Insights

• Act as owner and administrator of Rippit (formerly MaestroQA): scorecards, rubrics, review assignments, workflows, integrations, and user access. • Build and maintain QA reporting by clinician, visit type, membership type, and evaluation domain. • Give team leaders and clinical leadership the scorecard data and context they need to run service delivery and performance conversations with clinicians, and join some of those conversations when it's useful. • Identify trends in QA results and turn them into specific recommendations for the Medical Director, clinical leadership, and the Clinical Onboarding & Training team. • Keep Rippit as the system of record for all clinical QA data.