Donations Services Manager - Monash Health Foundation

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Lead donor services, gift administration and a small team, ensuring exceptional donor experience, data integrity and operational excellence.

• Lead a critical donor services function supporting one of Victoria's largest healthcare foundations. • Manage and develop a dedicated team while improving donor experience and fundraising operations. • Drive reporting, analytics and continuous improvement initiatives that support fundraising success.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people's lives.

About the role

Monash Health Foundation is seeking an experienced and people-focused leader to oversee our donor services function.

Reporting to the Head of Operations, you will be responsible for ensuring the accurate and compliant processing of philanthropic income, delivering exceptional donor service, leading a small team, and strengthening the systems, processes and insights that support our fundraising activities.

This is an exciting opportunity for an experienced donor services, fundraising operations or supporter care professional who enjoys combining leadership, service excellence, analytics and continuous improvement within a purpose-driven environment.

This is a full-time ongoing position based at Monash Medical Centre Clayton, with occasional travel to other Monash Health sites as required .

Your key responsibilities will include:

• Lead the Foundation's donor services function, ensuring a high standard of donor experience. • Oversee gift processing, receipting, donor acknowledgements, regular giving and pledge administration. • Lead, coach and develop Donations Services Officers. • Manage reconciliations, reporting and data integrity activities across Foundation systems. • Identify opportunities to improve processes, reporting capability and operational efficiency. • Partner with fundraising and philanthropy colleagues to support the achievement of fundraising objectives.