Membership Service Representative

Key Responsibilities

Member & Guest Experience

• Greet all members and guests in a friendly, professional, and welcoming manner. • Ensure members and guests feel valued and appreciated upon arrival and departure. • Check in members and guests accurately and efficiently in accordance with company policies and procedures. • Communicate club events, promotions, and important announcements to members and guests. • Maintain a positive atmosphere that enhances the overall member experience. • Address member inquiries, concerns, and requests promptly, or escalate them to management when appropriate. • Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.

Front Desk Operations

• Answer incoming phone calls in a courteous, knowledgeable, and professional manner. • Facilitate member communications and account notifications through club management software. • Process payments for club amenities and services in accordance with company procedures. • Schedule member services, including tanning, hydro-massage, and other available amenities. • Maintain an accurate understanding of club programs, services, operating hours, and schedules. • Support daily front desk operations while ensuring compliance with company policies and procedures.

Retail Sales & Administrative Support

• Promote and sell retail products and club services to members and guests. • Assist with administrative and operational projects as assigned by club management. • Maintain accurate records and documentation as required. • Support club initiatives designed to improve member engagement and satisfaction.

Facility Presentation & Team Support

• Maintain a clean, organized, and professional front desk and work area. • Contribute to the overall cleanliness and presentation of the club environment. • Assist with club events, promotions, decorations, and special projects as needed. • Collaborate with team members to ensure a positive and supportive workplace culture. • Follow all company policies, procedures, and standards outlined in the Team Member Handbook.

Qualifications

• High school diploma or equivalent (GED) required. • Minimum age of 18 years. • Previous customer service, hospitality, retail, or front desk experience preferred. • Strong interpersonal, communication, and problem-solving skills. • Ability to multitask and work effectively in a fast-paced environment. • Demonstrated commitment to providing exceptional customer service. • Experience working with children preferred. • Ability to maintain a professional appearance and demeanor at all times.