Provider Relationship Manager

About the role

Provider Relationship Manager (Employment Services Performance Manager)

Location: Work from home office with regional travel requirements. Home office must be based within close proximity to Peel or York regions.

Travel Expectations: Regular (weekly) visits at Service Provider locations in Peel & York regions with occasional travel across the broader GTA.

Like WCG, you believe in the power of work to transform lives. As a Provider Relationship Manager, you’ll be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users.

The PRM will be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users. The PRM will manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards. Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan.

What you’ll do

• Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards • Identify and address priority areas for performance and quality improvement through regular reviews and Improvement Action Planning • Take a lead role in community engagement, and integration with existing services. • Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums. • Provide practical advice and support to give a great quality service to the client, and maximize performance opportunities • Maintain auditable records of the contract management activities undertaken with Service Providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations • Manage revenue, operational and job seeker expenditures to ensure that the financial objectives of the business are met • Develop and maintain an effective relationship with the WCG Operational Team to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts • Ensure the operation complies with WCG’s policies relation to Information security and Data protection