Customer Support Executive (Onsite, Lahore, PKR Salary)

Requirements:

• 1–3 years of experience in customer support, call center, or service coordination roles. • Strong communication and interpersonal skills. • Confident, professional, and customer-centric approach. • Ability to multitask and manage multiple queries simultaneously. • Basic computer proficiency and familiarity with Hubspot is a plus. • Strong coordination and problem-solving skills.

Responsibilities:

• Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner. • Understand customer requirements and provide accurate information about products and services. • Guide customers through available options and assist in decision-making. • Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness. • Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timely service delivery. • Ensure timely follow-ups with customers to provide updates and maintain engagement. • Handle order processing, confirmations, and ensure smooth closure of each request. • Maintain and update customer records, interactions, and service details in the CRM system. • Track open cases and ensure all queries are resolved within defined timelines. • Escalate complex issues to relevant teams while ensuring proper communication with the customer. • Maintain a high level of professionalism, creating a strong first impression for the company. • Identify customer pain points and share feedback with internal teams for service improvement.