Home Improvment Financing CSR

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Job Description:

At Regions, the Home Improvement Financing Customer Service Representative is responsible for providing telephone support to customers regarding their account activity.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

• Provides telephone support for customers • Counsels customers regarding loan accounts • Documents conversations with customers and actions taken • Processes customer payments via phone • Preforms customer account maintenance requests • Reviews and notes accounts for customer correspondence • Performs other assigned tasks when appropriate

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED • Ability to accurately observe stable and scrolling on-screen text and images • Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone • Ability to operate a keyboard and mouse to type and make on-screen selections • Ability to work at a computer for extended periods of time