Head of Supply Chain and Operations (E-commerce)

Head of Supply Chain and Operations (E-commerce)

Location: Taguig City Work Setup: Hybrid Work Schedule: Monday to Friday

Job Summary

We are looking for an experienced Head of Supply Chain and Operations to lead and optimize end-to-end supply chain and operational activities. The role will oversee supply chain planning, inventory management, warehousing, order fulfillment, logistics, vendor partnerships, and process improvement initiatives to ensure operational efficiency, cost-effectiveness, and business scalability.

The ideal candidate has a strong background in supply chain and operations leadership, financial management, team development, and strategic planning, preferably within e-commerce, social commerce, FMCG, or related industries.

Key Responsibilities

• Develop and implement supply chain and operations strategies aligned with business objectives and growth plans. • Oversee demand and supply planning, forecasting, inventory management, and replenishment to ensure product availability and efficient inventory utilization. • Manage warehousing, order fulfillment, distribution, and logistics operations to meet service-level targets and operational standards. • Monitor budgets, operating costs, and key performance indicators to improve productivity, cost efficiency, and overall business performance. • Manage relationships with third-party logistics providers, suppliers, and vendors, including negotiations, contracts, and performance monitoring. • Identify opportunities for process improvement, automation, and technology integration to enhance supply chain visibility and operational efficiency. • Lead strategic projects involving business expansion, new product or market launches, systems integration, and operational transformation. • Establish operational policies, procedures, performance metrics, and controls to ensure consistency and accountability. • Lead, mentor, and develop supply chain and operations managers and their respective teams. • Collaborate with senior leadership and cross-functional teams, including Commercial, Brand, Finance, and IT, to achieve business objectives. • Assess operational risks and implement solutions to strengthen supply chain resilience and scalability. • Drive continuous improvement initiatives to enhance service quality, customer satisfaction, and operational performance.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, Business Administration, or a related field. • 10–15 years of relevant experience in supply chain, operations, logistics, or related functions. • At least 5 years of experience in a senior leadership or management role. • Proven experience in end-to-end supply chain operations, including planning, inventory management, warehousing, fulfillment, and logistics. • Experience in budget management, cost optimization, and financial performance monitoring. • Demonstrated ability to lead managers, team leaders, and multi-layered teams. • Strong experience in vendor management, contract negotiation, and third-party logistics partnerships. • Background in e-commerce, social commerce, FMCG, or a related fast-paced industry is highly preferred. • Familiarity with Warehouse Management Systems (WMS), Order Management Systems (OMS), and supply chain technologies is an advantage. • Strong analytical, strategic planning, problem-solving, and decision-making skills. • Excellent leadership, communication, negotiation, and stakeholder management capabilities. • Ability to manage multiple priorities and drive results in a dynamic, growth-oriented environment.