Scheduling Specialist

Come join our team as a Scheduling Specialist! The Scheduling Specialist is responsible for scheduling patients, performing administrative and financial duties, and providing excellent customer service to all patients and customers.

SPECIFIC RESPONSIBILITIES

• Greeting patients over the phone in a professional manner. • Regularly checking voicemail throughout the day. • Accurately and efficiently scheduling appointments for services provided to optimize patient satisfaction/loyalty and provider time. • Sending emails to patients confirming appointments and attach necessary paperwork with minimal errors. • Monitoring and updating DemandForce appointment requests. • Tracking insurance submissions and alerting the appropriate team member in each clinic of upcoming submissions that are required. • Assisting with auditing, re-ordering charges, and closing out the clinics the following business day • Accurately entering demographics from patient paperwork received from clinic staff • Uploading New Patient Paperwork into the patient charts • Posting charges and balance batch before submitting the information to the Patient Services Center. • Maintaining patient accounts by accurately recording and updating personal & financial information. • Recording/collecting patient charges; monitoring credit extended to patients • Emailing daily statistics to clinic team members and managers as needed. • Marketing of SSR services, locations, and retail products; directing patients to the SSR website for more details when appropriate. • Accurately completing EOD spreadsheet and emailing it to the appropriate distribution list(s).

MINIMUM QUALIFICATIONS REQUIRED

• High school Diploma or equivalent • Minimum of 2-3 years of experience in a medical or healthcare setting. Must have an understanding and be familiar with scheduling appointments, insurance plans, explanation of benefits, billing, coding, and HIPAA guidelines. • Experience with MS Office (Excel, Word, and Outlook) • Superior communication and interpersonal skills, excellent phone etiquette, and the ability to multitask and work with accuracy and efficiency

BENEFITS

• Competitive Salary commensurate with prior experience ($16 - $20/hour depending on experience) • Continuing education • Professional and Career development • Paid sick days & Vacation days • Medical, dental, vision, life, and disability insurance • 401k

The story behind Kaizo Health:

https://youtu.be/7zzOUDwz57s

What it’s like to be a member of our team: