Training Director

Overview

Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Job Description

Deposita, an Allied Universal® Company, is hiring a Training Director. The Training Director will create a program to onboard and train the highest quality of Customer Service Center agents. The Training Director continually develop and maintain working relationships with operational departments and other management departments to tailor and facilitate tenured agent training. The Director will partner with vendors to facilitate regular training to ensure accuracy when performing daily responsibilities. The Director will build training schedules, manage scopes of work and hit customer milestones. The Training Director will design and implement quality assurance programs to ensure best in class service is delivered. This position will develop training programs designed to resolve deficiencies found during the QA process. The Director will be adept at technology and well versed in building and managing training content.

RESPONSIBILITIES:

• Manage and continuously develop subordinates which are direct/Indirect reports • Interact with all levels of management to ensure successful daily training operations are met and successful field training implementation. • Maintain positive working relationships to ensure successful client relationships • Ensure that Deposita contract requirements, training and development have been followed • Address any issues, provide feedback to ensure that the needs of each individual client are heard and are being met • Document, revise, and advise action plans to improve scheduling performance and function as it pertains to fulfilling client relationships • Maintain frequent and positive contact with subordinates, customers, and the general public to ensure interactions are in alignment with the Deposita core values • Review key performance indicators on a day-to-day basis in order to maintain control over operations • Coach, train and develop training leads and training reps to ensure that quality and effective training is consistently being provided • Coordinate with Human Resources on the selection of new training staff as needed • Design and implement quality assurance programs to ensure contract compliance and develop training programs designed to resolve deficiencies • Develop training program proposals, including cost/benefit analysis • Provide equipment to new employees or replacement to existing employees as necessary