Quality Assurance Coordinator
About this role
As an Quality Assurance Coordinator you would be responsible for:
• Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners • Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations • Prepare file that shows pending contract deals and the total net sales value of each contract. • Prepare and supervise the Issue Report while communicating / following up with QA manager • Assist in reviewing all mail out contracts for accuracy prior to being mailed out • Stock items for the day which can include lifting boxes up to 20 pounds. • Responsible for inventory and supplies for the quality assurance department • Assist with various projects and programs that may arise in the general operations of the quality assurance department • Order any office supplies for the department • Assist with the resolution of audit issues • Create, distribute and manage all QA schedules
Why do Team Members Like Working for us? HGV now offers Day One Team Member Benefits!
We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
• Minimum 1 year of customer service experience. • High School Diploma or GED. • Valid Notary License or the ability to acquire a license. • Ability to work a flexible schedule to include evenings, weekends, and holidays. • Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous Timeshare/Vacation Ownership experience. • 1 year or more of administrative/clerical work experience.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.