Client Partner, Scaled Accounts

A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity.

We are seeking a highly organized, execution-focused Scale Client Partner to manage a large high volume portfolio of customers, with a focus on retention, renewals, and delivering consistent customer value. Working alongside a Technical Success Manager, this role oversees the post-sale life cycle of customer relationships, ensuring customers adopt our solutions, realize measurable value, and successfully renew their contracts.

Unlike traditional enterprise account management roles, this position focuses on managing a high volume of accounts efficiently, rather than building deep relationships with a smaller number of customers. Success requires strong prioritization, structured processes, accurate forecasting, and the ability to proactively identify risks and renewal opportunities across a diverse customer portfolio. This is a remote position, with a preference for candidates located in the Eastern or Central US time zones.

Key Responsibilities

• Own a portfolio of up to ~100 accounts across SMB and mid-market segments • Prioritize engagement based on renewal timing, risk signals, and growth potential • Manage by exception using dashboards, health scores, and triggers rather than high-touch engagement • Own end-to-end renewal management, including timeline creation, stakeholder alignment, and deal execution • Maintain accurate, data-driven renewal forecasts with clear visibility into risk, upside, and expected outcomes • Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal outcomes • Partner with Sales on pricing, packaging, and lightweight expansion opportunities where applicable • Execute standardized, scalable engagement models (e.g., program reviews, scaled QBRs) to ensure value realization • Communicate clear, repeatable value narratives tied to customer outcomes and usage • Identify and progress expansion opportunities based on usage signals and customer needs • Maintain disciplined use of systems such as Gainsight and Salesforce as the source of truth • Execute against defined playbooks for renewals, risk management, and customer engagement • Ensure high-quality data hygiene, documentation, and visibility across all accounts • Partner with Technical Success Managers, Sales, Support, and Product to drive aligned customer outcomes • Act as the central point of coordination for renewal and risk-related activities • Escalate product or delivery gaps impacting retention in a structured and timely manner