Customer Experience Representative

Job ID: 529864

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.

Job Location

This position will be based in Lawrenceville, GA.

Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

• Assist customer with product questions, ordering, order tracking, complaints, and problems • Enter email and phone orders into system for delivery • Issue credits or debits accurately, when applicable • Send open order reports, as required • Meeting daily quotas • Process credit card payments through Cenpos • Answer incoming calls via WEBEX Cisco system • Provide information requested by customers in a timely fashion • Ensure accuracy of invoices and on-time delivery of orders • Track orders from entry into the system to delivery or pick up by the customer • Support the sales team, as required • Build strong relationships both internally and externally • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Job Requirements

• High school diploma /equivalent or comparable in related experience • Detail oriented • Good with basic math • Skilled in Microsoft Office suite • Good organizational and problem-solving skills • Experience with a multi-line phone system • Attention to detail • Ability to work overtime when needed • Pleasant phone personality • Ability to multi-task