Area Manager - Frozen Fulfillment

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

As an Area Manager, you will lead and manage multiple teams responsible for achieving operational goals and fostering strong stakeholder relationships. You’ll oversee the effectiveness of Fulfillment Center strategies and ensure the quality of your team’s deliverables. This role is pivotal in driving team success, promoting a culture of inclusion, and aligning your team’s efforts with broader organizational objectives. You'll leverage your knowledge and leadership to optimize operations, manage risks, and support your team’s growth and development.

SCHEDULE

To Be Determined (overtime as needed to support the business, and must be willing to cover other shifts when needed)

RESPONSIBILITIES

• Have managerial oversight of a team responsible for achieving operational goals and fostering strong stakeholder relationships. Ensure the effective implementation of Fulfillment Center strategies and maintain the highest quality standards in team deliverables. • Foster a positive and inclusive work environment aligned with Thrive Market's core values. Recognize and celebrate team achievements, promoting a culture of excellence and belonging. • Prioritize operational excellence by optimizing team metrics, processes, and best practices. Ensure compliance with policies and allocate resources effectively to set up operational metrics. Identify and address root causes, automate where possible, and focus on projects that enhance deliverable quality and team environment. • Coach and develop your team to encourage skill growth, independent decision-making, and active participation in discussions. Assign tasks strategically to stretch and develop team members, and review work to ensure consistency, accuracy, and alignment with goals. • Proactively identify and mitigate risks, resolve blockers, and manage team commitments. Prevent over-commitment and effectively scope efforts to address challenges. • Maintain open and transparent communication with partner teams, stakeholders, and management. Share priorities, status updates, and team challenges, ensuring everyone understands decision-making processes and changes. • Audit performance to ensure effective results and make data-driven decisions. Document lessons learned to prevent recurring issues and contribute to continuous improvement in operational practices. • Gain a deep understanding of the products your team works with and foster collaborative relationships with partner teams. Provide guidance on operational excellence and support your team in achieving high performance standards. • Must be willing to work in a cold / freezer work environment • Must be comfortable working in a multi-temperature environment ranging from -10 degrees to 40 degrees Fahrenheit and outside ambient temperatures (including heat and cold)