MSU Field Technician - Chattanooga, TN

SUMMARY

As a vital part of the Technology Services Division and the MSU Department, this position will provide support to the Technology Services Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must possess excellent communication skills to brief managers on installation progress, read blueprints, and follow instructions precisely. • The MSU Field Technician is responsible for ensuring that all work duties within the Technical Team are coordinated properly and carried out according to established standards. • Install, diagnose, troubleshoot, repair, and maintain mobile surveillance units, their wiring, and associated system components using basic hand tools (testers, toners, voltmeters, screwdrivers, pliers, etc.) and power tools (drills, cutters, grinders, etc.) • Conducts site tours of client sites according to client contracts, policy, and procedures. • Works closely with Management Staff to resolve immediate operational and/or safety concerns and participates in scheduling and operational programs as directed. • Provide a detailed report of replacement parts needed for repairs. • Determine material requirements and installation procedures to ensure the completion of projects. • Receive work assignments from supervisor, collect tools and materials, and transport materials and tools to work site. • Maintain a clean work and storage area. • Comply with and adhere to all applicable policies and procedures. • Help facilitate training for other employees where applicable. • Driver's license requirement and ability or competency in towing trailers as needed. • Perform other assigned duties. • Complete assigned work orders • Assist the Technology Services Division with product demonstration • Willing to travel for TSD contracts

SUPERVISORY RESPONSIBILITIES

None

COMPETENCY - To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. • Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce. • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity. • Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against the standard of excellence. • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans; Sets goals and objectives; Organizes or schedules other people and their tasks. • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. • Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly. • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution. • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. • Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented. • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. • Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.