Zoom Technical Assistant - Session

Application screening will begin immediately, so we encourage you to submit your application materials soon . Once a selection has been made, the hiring manager will close the posting.

THE OPPORTUNITY

This temporary position provides Zoom technical assistance to the Washington State Legislature during the legislative session. Employment will start on January 4 th , 2027, and last approximately 16 weeks. Once training is complete, this position can be performed remotely or on the Capitol Campus. Coordinated work hours are between 7:30 a.m. and 6:00 p.m., Monday through Friday, with the possibility of occasional weekend and evening work. This temporary position does not include benefits such as leave, medical, dental, vision, or retirement.

The position is part of the Customer Support Group (CSG). CSG is the face of the organization. We are looking for enthusiastic Zoom Technical Assistants to operate the technical portion of critical Zoom Meetings, support hearing room operations, and provide key troubleshooting support. From assisting our state lawmakers with joining a virtual committee hearing to coordinating the induction of elected officials virtually for a legislative floor session, every day brings fresh challenges.

Dependability, nonpartisanship, excellent communication, technical expertise, quick problem-solving, and the ability to manage multiple tasks in a sometimes hectic work environment are all essential attributes for success in this role.

OUR MISSION & VISION

LEG-TECH is the nonpartisan technology solutions provider to the Washington State Legislature. Our mission is to provide secure, reliable, and innovative technology solutions with exceptional customer service. We incorporate our values of Respect, Business Excellence, Collaboration, Innovation, and Integrity at every level. Our work is engaging and rewarding, and you'll work with a talented team dedicated to continuous improvement in delivering great products and services! We are based in Olympia, Washington, on the beautiful Capitol campus.

LEG-TECH offers a forward-thinking environment that keeps pace with technological and business advances and encourages professional growth through training and project opportunities. Our inclusive working environment supports diversity through equitable policy and practice. This is a great place to grow your career!

• Provide Zoom hosting and technical support for legislative committee hearings. • Provide Zoom support for remote House and Senate floor activity. • Troubleshoot technical issues with legislative members, staff, presenters, and the public who attend committee hearings virtually. • Provide technical expertise for microphones, cameras, and audio systems for those participating in Zoom meetings. • Facilitate public testimony by managing Zoom attendees and enabling them to speak in Zoom Webinars as needed. • Monitor the virtual components of committee hearings to ensure the security, dependability, and transparency of the legislative committee process. • Ensure committee hearings are recorded using Zoom Cloud recording. • Provide audio and video assistance for participants joining virtually, if needed. • Enable Zoom accessibility options to allow for more accessible Zoom hearings. • Communicate with colleagues to give and receive support.