Guest Service Supervisor Navy Inn Bangor FT w/benefits

Come work for the NEXCOM Hospitality Group Navy Lodge/Navy Inn …where you can have a career with a purpose! Our guest service agents provide the first impression at the front desk to the best customers in the world: active duty, retired military, and their families. If you really enjoy working with others, like variety, are detail-oriented, and have strong computer skills, this could be the job for you!

No military affiliation is required

Job Summary: Incumbents of this position is responsible for supervising daily operations of the front desk reservations and group reservation office for a lodging operation.

Duties and Responsibilities: Supervises front desk operations and reservations including cashiering reservations and room assignments to maximize occupancy.

• Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provides information about local attractions. Provide assistance in handling customer complaints. involving management as necessary. • Assists the Front Office Manager with planning and scheduling ongoing production oriented work for all front desk personnel on a daily weekly monthly and quarterly basis. • Trains instructs and supervises personnel assigned to the Front Desk both in a formal training setting and on the job training. • May be assigned by Front Office Mgr. to review reports from the Night Audit concerning occupancy vacancy call accounting system and other related areas. This includes statistical analysis reporting procedures and analyzing audit reports to ensure accountability of personnel and revenue. • Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. • Has full understanding of the Hotel s Property Management System PMS key card system and CORE inventory management system. • Utilizes the PMS to access guest information retrieve reservation information change or cancel reservations as requested by the guest or register guests. Verifies the registration information secures a credit card for incidental expenses and authorizes the credit card for room charges. Issues guest key cards ensures guest privacy and security measures are maintained at all times. • Resolves administrative problems routine operational issues and complaints related to front desk operations. Provides recommended solutions and draft procedures for review and implementation to higher management. • Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy. May be required to run print and interpret various reports from the PMS such as Accounts Receivable reports Expected Arrivals Departure List In-House Guest List and Night Audit reports. • Responsible for the accountability of all keys and any other inventory maintained at the front desk. Keeps the front desk and lobby area clean and neat. -Performs other related duties as assigned