Client Experience Associate

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

THE ROLE

This role would provide interchangeable support to Client Services and the wider Client Experience department, acting primarily as in-person support for clients and visitors to Sotheby’s Paris. The role requires individuals to work diligently, with extreme attention to detail, ensuring all client interactions are handled professionally, efficiently, and in accordance with Sotheby's service standards and SLAs. Working closely with specialist departments and operational teams, the Client Liaison takes ownership of client issues through to resolution while proactively identifying opportunities to improve the overall client journey.

The successful candidate will have a passionate and detailed approach, with a desire to exceed client needs and expectations whilst promoting a highly professional and positive image for Sotheby's.

RESPONSIBILITIES

Client Services

• Be the welcoming face of Sotheby’s • Greeting clients, assisting with general enquiries and triaging to relevant departments • Liaising closely and maintaining strong working communications with Client Experience, Bids, Seller Operations, Security, Events, Marketing and Boardroom, and various other internal stakeholders and departments, to ensure smooth running of front of house • Supporting Paddle Registration during sales • Working on the Valuations desk, liaising with relevant Specialist, or providing alternative referrals • Taking registration and bidding instructions from clients and Sotheby’s staff in person • Always complying with Security, Compliance and KYC guidelines • Occasionally supporting Cloakroom as necessary • Keeping the Front of House area and Catalogue displays immaculate at all times • Providing exceptional client service on the counter in respect of all sale activities • Supporting the Bids department with back-office support and clerking where necessary