Principal Program Manager

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

As a Principal Program Manager, you will deliver large projects or programs and drive new service opportunities, working with both customers as well as internal stakeholders. You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite and/or Executive Sponsor of the Program, collaborate with internal stakeholders to craft the vision, develop the strategy, build the roadmap of use cases, build program/project plan, proactively mitigate risks and execute on delivering customer value.

AS A PRINCIPAL PROGRAM MANAGER, YOU WILL:

- Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in an efficient manner - Deliver Fixed Fee and highly scoped projects on time. - Own project governance for budget and revenue reconciliation. - Lead large data migrations and code conversion efforts. - Able to successfully drive to scope clarity with project teams and customer stakeholders. - Familiar with Agentic AI and modern AI technology implementation. - Be the driving force in - project execution, use case identification, roadmapping, risk analysis for the customer - Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders - Full ownership of the project life cycle - ensuring the project has met all its milestones and objectives characterized by on-time, on-budget and predictable delivery - Proactively identify and mitigate program or project risks, including risks associated with workstreams of the program that may be outside the scope of the contract - Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication - As a trusted advisor, collaborate with customer C-Suite and/or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery - Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists - Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics - Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake - Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects - Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing - Determine areas for process improvements within both the customer and Snowflake