Sr. Field Service Technician - Phoenix, AZ

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary This position is tailored for an experienced, high-level Senior Field Service Technician who will serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role requires an adaptable, team-oriented leader capable of driving continuous improvement, mentoring junior team members, and tackling complex diagnostic challenges in a fast-paced environment. While based primarily at a service center, this role may involve operating remotely, traveling to remote locations, or working at production plants to provide advanced field support as business needs demand. Candidates will be evaluated against a comprehensive spectrum of advanced technical skills and leadership capabilities. Responsibilities Advanced Diagnostics & Complex Repairs: Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations). Technical Support & Remote Troubleshooting: Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics. Leadership & Mentorship: Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving. Advanced Tools & Methodologies: Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults. Quality & Process Standardization: Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows. Parts Operations & Systems: Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency. Documentation & Technical Feedback: Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership. Customer & Cross-Functional Engagement: Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events. Qualifications General & Operational Requirements: High School Diploma, GED, or recognized equivalency credential preferred. Graduation from an accredited automotive repair school or vocational program preferred. Minimum age of 21 years old. Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years). Ability to drive a non-commercial truck and trailer preferred. Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required. Ability to travel to regional locations or production plants as needed. Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems. Physical capability to perform occupational tasks (sitting, standing, bending, kneeling, and lifting up to 50 lbs). State mechanic certifications where required by jurisdiction (e.g., Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC). Experience & Leadership: 5 to 8+ years of automotive repair experience preferred, with extensive experience in bumper-to-bumper diagnostics. 3 to 8+ years of hands-on experience working on vehicle High Voltage (HV) systems and HV diagnostic work. Experience in leadership or supervisory roles (e.g., Shop Foreman, Team Lead, or Technical Mentor) preferred. Demonstrated background in continuous improvement, process standardization, and escalation management. Spectrum of Advanced Technical Skills: High Voltage (HV) & Power Electronics: Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE. Capable of diagnosing complex HV faults and isolation issues. Low Voltage & Network Electronics: Advanced knowledge of automotive electronics, CAN and LIN bus network communication, reading/leveraging electrical schematics, and performing precise wiring harness repairs. Chassis, Drivability & Dynamic Systems: Mastery in chassis service (alignments, braking systems) and advanced diagnosis of vehicle dynamics (ABS, traction control, power steering, and Noise, Vibration, and Harshness / NVH concerns). Thermal & HVAC Systems: Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and diagnosing complex thermal management issues. ADAS & Body/Glass Integration: Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing/adjusting sensors, body panels, and glass to precise manufacturer tolerances. Pay Disclosure The hourly range for this role is $28.95 - $54.75 for Arizona based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. Please note that we are currently not accepting applications from third party application services. Advanced Diagnostics & Complex Repairs: Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations). Technical Support & Remote Troubleshooting: Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics. Leadership & Mentorship: Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving. Advanced Tools & Methodologies: Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults. Quality & Process Standardization: Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows. Parts Operations & Systems: Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency. Documentation & Technical Feedback: Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership. Customer & Cross-Functional Engagement: Interact professionally with customers, suppliers, and internal teams during escalation resolutions or mobile outreach events. General & Operational Requirements: High School Diploma, GED, or recognized equivalency credential preferred. Graduation from an accredited automotive repair school or vocational program preferred. Minimum age of 21 years old. Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years). Ability to drive a non-commercial truck and trailer preferred. Availability for a standard 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required. Ability to travel to regional locations or production plants as needed. Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems. Physical capability to perform occupational tasks (sitting, standing, bending, kneeling, and lifting up to 50 lbs). State mechanic certifications where required by jurisdiction (e.g., Michigan certifications in front end, suspension, steering, brakes, electrical, and HVAC). Experience & Leadership: 5 to 8+ years of automotive repair experience preferred, with extensive experience in bumper-to-bumper diagnostics. 3 to 8+ years of hands-on experience working on vehicle High Voltage (HV) systems and HV diagnostic work. Experience in leadership or supervisory roles (e.g., Shop Foreman, Team Lead, or Technical Mentor) preferred. Demonstrated background in continuous improvement, process standardization, and escalation management. Spectrum of Advanced Technical Skills: High Voltage (HV) & Power Electronics: Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safety power-down protocols using appropriate PPE. Capable of diagnosing complex HV faults and isolation issues. Low Voltage & Network Electronics: Advanced knowledge of automotive electronics, CAN and LIN bus network communication, reading/leveraging electrical schematics, and performing precise wiring harness repairs. Chassis, Drivability & Dynamic Systems: Mastery in chassis service (alignments, braking systems) and advanced diagnosis of vehicle dynamics (ABS, traction control, power steering, and Noise, Vibration, and Harshness / NVH concerns). Thermal & HVAC Systems: Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine usage, 609 refrigerant certification, and diagnosing complex thermal management issues. ADAS & Body/Glass Integration: Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing/adjusting sensors, body panels, and glass to precise manufacturer tolerances.