Field Service Technician - Canton, MA

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary This position is designed for emerging to mid-level Technicians who are eager to grow their technical acumen while delivering an exceptional customer experience. As part of our junior talent pipeline, you will work closely under the mentorship of senior technicians and leadership to support EV repairs, inspections, and field service operations. The ideal candidate thrives in dynamic, fast-paced environments, possesses strong communication skills, and brings a passion for innovation and adventure. While based primarily at a local service center, this role may involve remote work, traveling for mobile service, or supporting plant operations as business needs evolve. Responsibilities Vehicle Service & Repair: Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections—whether at a service center, mobile route, or remote location. Technical Guidance & Learning: Learn to identify and explain the product line, EV framework, tools, and accessories while establishing peer relationships and working under the mentorship of senior technicians. Procedure & Safety Adherence: Utilize available technical resources and follow repair procedures efficiently without compromising quality or safety. Quality Assurance: Conduct road tests on vehicles post-repair to verify repair quality and ensure operational safety. Parts & Operations Management: Assist with day-to-day parts operations, including ordering, receiving, shipping, inventory tracking, and work order/expense reporting. Documentation: Maintain proper, detailed technical notes and documentation for all completed and in-process repairs for internal and external use. Customer Interaction: Perform duties with high professionalism when interacting with customers, families, third-party affiliates, and suppliers at service facilities or outreach events. Continuous Improvement: Identify process areas for improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives. Professional Growth: Actively engage in required training, stay current on evolving technical skills, and maintain high-quality work with minimal supervision as experience increases. Qualifications General & Operational Requirements: High School Diploma, GED, or recognized equivalency credential preferred. Minimum age of 21 years old. Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years). Ability to drive a non-commercial truck and trailer is preferred. Availability for a standard 40-hour workweek, including potential shifts on weekends, holidays, early mornings, evenings, or overnights based on business needs. Flexibility for travel to regional locations or production facilities as needed. Proficient with laptops/computers in Windows or Mac environments, as well as work order management systems. Eagerness to learn, strong organizational skills, time management, and high attention to detail. Ability to perform physical tasks, including sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 lbs. Education & Experience: Graduation from an accredited automotive repair school/program is highly preferred. 0–3 years of hands-on experience in an automotive shop or technical environment; open to recent graduates looking to launch their career. Basic exposure to electric vehicle (EV) / hybrid frameworks, or experience working in fast-paced start-up environments is a plus. Technical Foundations (Junior Level Focus) Electrical & Systems: Foundational understanding of basic electricity theory (high voltage vs. low voltage awareness), basic circuit measurement tools (DVOM), and introductory exposure to reading electrical schematics. Chassis & Maintenance: Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments. Diagnostics & Workflows: Basic understanding of diagnostic workflows and troubleshooting steps under guidance. Pay Disclosure The hourly range for this role is $25.88 - $33.37 for Massachusetts based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. Please note that we are currently not accepting applications from third party application services. Vehicle Service & Repair: Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections—whether at a service center, mobile route, or remote location. Technical Guidance & Learning: Learn to identify and explain the product line, EV framework, tools, and accessories while establishing peer relationships and working under the mentorship of senior technicians. Procedure & Safety Adherence: Utilize available technical resources and follow repair procedures efficiently without compromising quality or safety. Quality Assurance: Conduct road tests on vehicles post-repair to verify repair quality and ensure operational safety. Parts & Operations Management: Assist with day-to-day parts operations, including ordering, receiving, shipping, inventory tracking, and work order/expense reporting. Documentation: Maintain proper, detailed technical notes and documentation for all completed and in-process repairs for internal and external use. Customer Interaction: Perform duties with high professionalism when interacting with customers, families, third-party affiliates, and suppliers at service facilities or outreach events. Continuous Improvement: Identify process areas for improvement, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives. Professional Growth: Actively engage in required training, stay current on evolving technical skills, and maintain high-quality work with minimal supervision as experience increases. General & Operational Requirements: High School Diploma, GED, or recognized equivalency credential preferred. Minimum age of 21 years old. Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years). Ability to drive a non-commercial truck and trailer is preferred. Availability for a standard 40-hour workweek, including potential shifts on weekends, holidays, early mornings, evenings, or overnights based on business needs. Flexibility for travel to regional locations or production facilities as needed. Proficient with laptops/computers in Windows or Mac environments, as well as work order management systems. Eagerness to learn, strong organizational skills, time management, and high attention to detail. Ability to perform physical tasks, including sitting, standing, walking, bending, kneeling, reaching, and lifting up to 50 lbs. Education & Experience: Graduation from an accredited automotive repair school/program is highly preferred. 0–3 years of hands-on experience in an automotive shop or technical environment; open to recent graduates looking to launch their career. Basic exposure to electric vehicle (EV) / hybrid frameworks, or experience working in fast-paced start-up environments is a plus. Technical Foundations (Junior Level Focus) Electrical & Systems: Foundational understanding of basic electricity theory (high voltage vs. low voltage awareness), basic circuit measurement tools (DVOM), and introductory exposure to reading electrical schematics. Chassis & Maintenance: Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments. Diagnostics & Workflows: Basic understanding of diagnostic workflows and troubleshooting steps under guidance.