Senior Consultant/Manager, Platforms (Front Office Transformation)

About Baringa

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.

Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms.

Our Front Office Transformation practice are looking for experienced consultants to join the team.

Our Digital & Technology team are hiring highly motivated and talented individuals to help our clients shape and delivery their Front Office Transformation using platforms such as Salesforce, ServiceNow, Dynamics and Braze. Our team are passionate about helping clients define and realise the outcomes that will transform their business from a strategy, proposition, procurement, commercial, cultural and organisational perspective.

What you will be doing

You will be joining our small but perfectly formed practice who are passionate about how platform technology can accelerate our clients modernisation and transformation agenda. You will be involved in helping clients understand what makes their customers tick by:

• Shape Front Office transformation strategies by helping clients understand customer, colleague and stakeholder needs, defining growth ambitions and translating these into customer, CRM, AI, sales, service and marketing strategies enabled by Salesforce, ServiceNow and adjacent technologies. • Design future customer and colleague experiences by facilitating executive and cross-functional co-creation, developing customer journeys, service propositions, operating models and transformation roadmaps that create measurable business value. • Define and mobilise transformation programmes by shaping governance, delivery approaches, business cases and procurement activities, helping clients select and maximise the value of Salesforce, ServiceNow and wider front office technologies. • Lead complex business and technology transformations by bringing together multidisciplinary teams across customer experience, CRM, service operations, AI, data, architecture and ecosystem partners to successfully deliver strategic outcomes. • Unlock the value of customer data, AI and automation by helping organisations harness platforms such as Salesforce Data Cloud, Agentforce and ServiceNow to create more intelligent, personalised and efficient customer and employee experiences. • Act as a trusted advisor to senior stakeholders, providing leadership across strategy, product ownership and transformation delivery and roadmaps while ensuring customer, colleague and commercial outcomes remain at the centre of decision-making. • Contribute to the growth of Baringa's Front Office Transformation practice through thought leadership, proposition development, alliance management, recruitment and capability building across Salesforce, ServiceNow and emerging front office technologies.