PET CT Navigator

PET CT Navigator Fairfax Radiology Centers | Fairfax, VA | Monday – Friday 8:30 AM – 5:00 PM

This is for Internal FRC Employees Only

Connecting Patients, Providers, and Care Teams for a Seamless Imaging Experience

At Fairfax Radiology Centers (FRC) , exceptional patient care begins with clear communication, collaboration, and attention to detail. We are seeking a highly organized, service-minded PET CT Navigator to serve as a vital connection between referring physician offices, patients, and our imaging centers.

In this role, you'll help bridge communication gaps, coordinate patient needs, and ensure important information flows seamlessly between healthcare providers and FRC teams. Your ability to anticipate needs, resolve challenges, and deliver outstanding service will help patients navigate their imaging experience with confidence.

If you enjoy building relationships, solving problems, and making a meaningful difference in the patient experience, we'd love to meet you.

Why Join Fairfax Radiology Centers? • Make a Meaningful Impact: Help patients and referring physicians navigate the imaging process with confidence and ease. • Be a Trusted Resource: Serve as a central communication point connecting providers, patients, and imaging teams. • Work in a Collaborative Environment: Partner with experienced healthcare professionals who share a commitment to exceptional patient care. • Build Valuable Healthcare Relationships: Develop connections with referring physician offices and internal teams to support continuity of care. • Join a Respected Organization: Become part of the largest radiology practice in the Washington, DC metropolitan area.

What You'll Do Coordinate Communication & Patient Care • Serve as a primary liaison between referring physician offices, patients, and FRC departments and imaging centers. • Facilitate timely, accurate communication and the exchange of essential patient information to support coordinated care. • Build strong relationships across healthcare settings to promote continuity of care and smooth patient transitions. • Identify and resolve communication gaps, scheduling concerns, and other barriers that may impact the patient experience. Deliver Exceptional Customer Service • Respond professionally and compassionately to incoming calls from patients, referring physicians, and their staff. • Provide clear information regarding imaging appointments, preparation instructions, locations, and scheduling requirements. • Proactively communicate with patients and referring offices to obtain missing information, confirm appointments, and address questions. • Remain calm, organized, and solution-focused when managing multiple priorities. Support Scheduling & Care Coordination • Schedule PET CT and other radiology examinations as needed, ensuring accuracy and attention to patient needs. • Complete patient registration and scheduling documentation in the Radiology Information System (RIS). • Follow established patient screening and safety guidelines. • Coordinate with internal departments and referring offices to gather necessary clinical, demographic, and insurance information. • Assist with insurance authorization coordination and follow-up as needed to help prevent delays in patient care. • Maintain accurate records and communicate updates to appropriate team members. Promote Quality & Teamwork • Collaborate with the PET CT Manager and other FRC departments to support efficient workflows and a positive patient experience. • Maintain patient confidentiality and comply with HIPAA and applicable healthcare regulations. • Participate in continuous quality improvement initiatives and support other departmental needs as assigned. What You'll Bring • High school diploma or equivalent. • Excellent verbal and written communication skills, with the ability to communicate professionally with patients, physician offices, and internal teams. • Strong customer service skills with a patient-focused, solutions-oriented approach. • Exceptional organizational skills and attention to detail. • Ability to manage multiple priorities while remaining calm, professional, and composed. • Proficiency with computers and the ability to accurately enter, retrieve, and maintain information in electronic systems. • Ability to work independently while collaborating effectively with a multidisciplinary team. • Ability to learn and follow radiology scheduling procedures, patient screening guidelines, and insurance requirements. Preferred Qualifications • Previous experience in healthcare scheduling, patient navigation, physician office coordination, or a related healthcare support role. • Familiarity with medical terminology, diagnostic imaging procedures, and healthcare workflows. • Experience using a Radiology Information System (RIS) or similar electronic healthcare system. • Understanding of insurance verification and authorization processes.