Shift Supervisor - Castle Rock Store

Goodwill·Castle Rock, United States

Full-timemid$20.88/hr

Skills

employee leadershipinventory managementcustomer serviceretail operationsshift schedulingemployee coachingstore procedurespallet jack operationforklift operationwalkie stacker operatione-commerce operationsoffice softwaremicrosoft excel

About this role

*Please Note: This position will be posted through Thursday, October 29th, 2026*

Pay: $20.88/hour.

*All applicants are required to attach a resume to their application in order to be considered for this position.*

Please Note: This supervisory position is full-time and will require open availability (including evenings and weekends). Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 8 pm Sunday. Shifts for this position could start as early as 7 am and go as late as 10 pm.

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

JOB SUMMARY:

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

ESSENTIAL FUNCTIONS:

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.

Employee Leadership:

• Manages breaks. • Redirects staff/work teams to address call-offs. • Coaches' employees verbally and with initial write-ups. • Provides input to reviews and terminations. • Facilitate employee purchases.

Task/Functional Leadership:

• Assists in opening and closing procedures • Responsible for the verification step related to the daily sales report paperwork. • Responsible for counting drawers. • Responsible for making change between drawers and the safe. • Assist with inventory process by counting, entering, and verifying.

Customer Focus:

• Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives. • First escalation point for customer complaints. • Point of contact for turning down donations at Attended Donation Centers (ADC).

Cross training: