CSEA Supervisor - Support Services Division

Specialized professional level in the job and family services occupation requiring considerable knowledge of job and family services; under general supervision, plans, organizes, and coordinates assigned functions and supervises professional, paraprofessional and support personnel engaged in providing assistance to those eligible for entitlement programs, child support, employment programs and related services including investigation of eligibility of participants.

Assists managers in developing and implementing programs. Makes recommendations relative to programs, implements changes and provides follow-up on same. Assigns and monitors cases and case load. Prepares and reviews weekly, monthly and quarterly reports. Documents, reviews and maintains case activity. Makes recommendations relative provider contracts, reviews contracts, initiates changes and monitors compliance. Coordinates services within and outside the department. Provides investigative services. Directs activities of the functions supervised and supervises professional, para-professional and support personnel. Interprets and implements policies as they relate to operations. Conducts unit meetings, insures continuity of programs, policies, procedures and techniques. Maintains knowledge of programs and available services. Performs administrative supervisory tasks.

Responds to telephone and written inquiries; assists workers in peak periods; maintains orderly work flow, reassigns workers as needed. Maintains records; handles complaints and disturbances. Attends meetings, conferences, workshops, training programs and state or local hearings. Assists other units in absence of a supervisor.

Bachelor's Degree in business, human resources, criminal justice, social work, sociology, political science, psychology or related field AND 3 years of experience working with families, children, employers and/or community-based organizations administering public assistance programs or experience directing the work of others, supervisor training and/or leading projects; OR Master's Degree in business, human resources, criminal justice, social work, sociology, political science, psychology or related field AND 1 year of experience working with families, children, employers and/or community-based organizations administering public assistance programs or experience directing the work of others, supervisor training and/or leading projects; OR alternative, equivalent evidence of the minimum class requirements.